![]() The lady I finally talked to said that it would be simpler to talk to Samantha as she was the first one. As I don't have Samantha’s number, I always have to start over and be transferred. It credited you the missing $93.So, on the 22nd, I placed another call. But Target still has a duty to protect the value of your purchase, and at the very least it should have provided your police department with John’s contact information. Once you’ve bought them, you’re responsible. The terms on Target’s gift certificates are unambiguous. May I suggest sending a brief, polite email to one of these Target executive contacts?Īlso, I have a few proven strategies for resolving any customer service complaint in the frequently asked questions section of my consumer advocacy website. However, calling wasn’t the most efficient way to get Target’s attention. When you persisted in calling Target, it should have been obvious that you weren’t a hacker. Target might have thought you were one of the bad guys. I’m not saying you were up to no good, only that your actions might have looked suspicious. I’ve seen the forums where hackers and other low-lifes use their gift cards for all manner of mischief, and perhaps the $99 triggered an alarm. What you did - depleting a card and then loading it up to the $99 mark - may have looked suspicious from Target’s point of view. But they can be forgiven for their reluctance. Target should have helped you recover your money. Whether you want to call, click, or use one of our travel apps, one thing is clear: We make it easy to take it easy. We are dedicated to helping customers enjoy their trip. Can you help me get my money back? - Joanna Lee, Visalia, Calif.įareportal’s portfolio of brands includes CheapOair and OneTravel. I have seen many people go through the same thing on social media. I don’t blame them, since this is not a substantial amount in their eyes. So I have contacted the authorities but they have not responded to any of the reports I made online. They inform me that the only solution they are able to provide is to contact my local police department. I have called Target several times, emailed them, and posted on their social media site. Then I called back and spoke with a supervisor, who told me the information was confidential, and I should contact my local police department. I asked for the email address that this individual used and the representative hung up on me. A representative told me that someone by the name of John used my gift card online to purchase eBay gift cards. I contacted the gift card department which transferred me to the online department. That is impossible because I am the only one who has had possession of that card. Later that month, when I went to my local Target store, a cashier told me my balance was zero. That same day I made one transaction of $6 at that same store, which brought the balance of the gift card down to $93. ![]() In October, I decided to combine 13 gift cards totaling $99 onto this physical gift card. ![]() I depleted the balance a few days later but I kept the physical gift card. I registered a physical Target store gift card in April on Target’s website. When Joanna Lee’s Target gift card is suddenly worthless, is there any way to recover the missing money? Perhaps. ![]()
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